Warranty & Return

lostarkgold.com always guarantee the safety of purchase from all customers and make sure the price is cheap and fair. Please order here with no concern.

 

The notification of refund

1. The buyer could ask for a refund after paid successfully before the order was completed without any condition.

2. We will close the order and refund the payment back to the buyer when orders couldn't be completed in 72 hours.

3. We won't perform a refund in the situation if the order was completed here.

 

Resolution of order with issues

Because of the wrong information filling by the customer which causes the delay of the delivery, we will contact the customer by email the first time to help them to correct the information. We will try to email customers while they filled out the order in 24 hours and 48 hours again after the first email sent. We will perform a refund after the order received in 72 hours and without response got from customers till then.

 

Resolution of shortage in the stock

For the orders those couldn't be completed in time due to the shortage of stock, we will offer options to help customers to resolve it. And we will refund the payment back to any customers immediately who don't want to wait, but if you can wait a while, we will try our best to restock as soon as possible.

 

Resolution of other problems

Please contact us at live_chat or email [email protected] if an order couldn't be completed in time by any specific circumstance.

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